ABSTRACT
The COVID-19 pandemic has ushered in an era of supply chain disruption and unpredictability that has severely challenged many companies' planning and processes, and revealed how far prevailing practices are from the ideal. An MIT Center for Transportation and Logistics poll conducted online at the onset of the pandemic revealed that only 16% of organizations had an emergency response center -- an established best practice for mitigating and recovering from unplanned interruptions in the physical flow of goods. Unsurprisingly, given the pandemic's disruptive effects, the same poll found that the highest ambition of supply chain managers was to bolster their risk management protocols and tools. The problem with crisis-driven supply chain initiatives that are focused on protocols and tools is that they are only as effective as the ability of the organization to use them. Having that ability requires the systematic development of capabilities to manage for supply disruptions. These capabilities are combinations of people, policies, processes, and technologies that ensure companies can not only plan for and respond to known business and operating risks but also--and more importantly--manage unknown-but-knowable threats and their associated consequences.